Below FAQ are some common questions of our customers before purchasing or list products, if you have other questions, please just send it to support@gembonics.com

Gembonics is World's largest Online Shopping Community where buyers and sellers meet to make awesome deals. At Gembonics, we pride ourselves in offering the best prices online in World for nearly all items sold ranging from fashion and electronics to jewelry and books. Gembonics is the "one stop shop" for buyers looking for top deals and sellers looking to rock their sales.
Gembonics Online Shopping Community comprises of millions of genuine buyers and sellers completing thousands of transactions every day. Sellers on Gembonics are based across the country bringing in wide variety of products ranging from fashion and electronics to Jewelries and books offering the best price in the market. 

As a buyer, whether you are looking for an inexpensive used phone or a brand new laptop, a dress for your wife or an awesome tie for your Loved one, you can find a selection that works for you with convenient payment methods and reliable product delivery.
Buying or selling on Gembonics is a simple process. All that you need to do is to register for an account to get started. Simply follow the steps below to complete your registration today!

Click My Account button on the right top corner of the homepage.
Click Create a new account (in desktop) or I am a new customer (on your mobile device) under the new member section.
Fill up the form to complete the registration.
Placing an order is easy. Simply follow these steps:

Shop our website by browsing through our product range
Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability.
Add an item to your shopping basket by clicking the ‘Add to Cart’ button on the product page.
Review the items you have chosen in your shopping bag. To delete an item from your shopping bag, click on the ‘Remove’ button next to the item.
You can continue shopping by selecting the ‘Continue Shopping’ button You can also view the items in your basket whilst you continue shopping, by clicking on the "Shopping Basket" option at the top of the homepage.
Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible.
If entering a promotional code, please ensure you click ‘apply’ in order to action the code.
Complete your order by selecting "Checkout" and then follow the steps Should you need further assistance with placing an order please contact our Customer Services Team on support@Gembonics.com, who would be happy to assist you.
We realise how important it is to securely store any information that you provide us. The Gembonics transactional web site currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously. 

You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the www.Gembonics.com in your browser address window, also a small locked padlock will appear in your browser window.
Simply use the 'search' engine on the website and type in the product code or a description of the item you are looking for. We accept all major credit and debit cards, with the exception of Solo cards.

We do not have a catalogue that we send out to customers. Product availability and new styles constantly update, so the best place to see what is available is our website.
Unfortunately, we are unable to add items to your order. You will need to complete a separate order to purchase the additional items. 

Should you need further assistance with an order you have already placed, please contact our Customer Services Team on support@Gembonics.com, who would be happy to assist you. If you email there may be a 24 hour delay in responding to you during busy periods.
Under the Distance Selling regulations you have the legal right to cancel your order within 24 hours from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us. Please see the cancellation right section of our terms and conditions.
If you would like to send your order as a gift, you can select the gift wrap option at the delivery options stage of the ordering process. You will then be offered the opportunity to add a gift note with a personal message. Unfortunately we are unable to gift-wrap walker umbrellas, luggage, knee length boots and dog tags.
We charge you for your order in USD OR GBP. Your card provider will apply the exchange rate when your card is charged.
Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine products is immediately de-listed from Gembonics. 

Please send an email to support@Gembonics.com if you think a product listed on our website does not meet these standards..
email us on support@Gembonics.com and we will be in touch ASAP.
There are no hidden costs or charges when you order from Gembonics. All costs are 100% visible at the end of the checkout process.
Please track your order from "track my order" section on the top of the page or email us to find out more about your order on support@Gembonics.com