How much will my delivery cost?
Smaller items and accessories - FREE
Larger and heavier items - Depends on Weight
Maximum delivery charge for multiple items - Depends on Weight
Please review your checkout to confirm the delivery charge applied to your selected items
Next Day Delivery
Next day delivery applies on orders placed before 12pm
Specific delivery details will be confirmed at the time of your order
Next day delivery is only available on selected areas (please check your Cost at checkout) and is subject to product availability, courier availability and demand
Sometimes when we're super busy, your delivery will be made by one of our trusted partner carriers and this may take a little longer
Where next day delivery is not available, wherever possible, we will give you a choice of delivery date at the checkout so you can choose a convenient alternative delivery day
Deliveries will be made between 8am and 8pm.Our exact time of arrival cannot be confirmed for next day delivery but you will receive either a call or text at least one hour before our arrival to let you know we're our way
If your order contains more than one item, please be aware that it may arrive in more than one delivery.
What are Gembonics delivery options?
Next Day or 48 Hour Delivery
If your chosen item is a Next Day or 48 Hour Delivery item it will be delivered Monday to Friday (excluding public holidays) between the hours of 8.00am and 6.00pm. All Next Day or 48 Hour Delivery items ordered before 12 noon will be delivered between 24 or 48 hours. Some Next Day Delivery items may be available for a Saturday delivery but please click here to email us with details of your selected item(s) and we will advise you on delivery options.
Day of Choice Delivery
If your chosen item is a Day of Choice Delivery item it will be delivered on the day you’ve chosen between the hours of 8.00am and 6.00pm.
Express Delivery on Upholstery Items
If your chosen item is a Express Delivery item it will be delivered Monday to Saturday (excluding public holidays) between the hours of 8.00am and 6.00pm. All Express Delivery items ordered before the cut-off (shown on product page) will be delivered between 24 and 48 hours, or your day of choice. This information will be shown at checkout.
Please note that for orders requiring a 2 man service, delivery may not always be fulfilled on a Express basis depending on the extremity of the postcode.
If your chosen item is a Standard Delivery item (i.e. any item that’s not indicated as next day delivery – an item’s availability / delivery time will be clearly indicated on the item page) it will be delivered Monday to Friday (excluding public holidays) between the hours of 8.00am and 6.00pm. Some items may be available for a Saturday delivery but click here to email us with details of your selected item(s) and we will advise you on delivery options.
Can Gembonics confirm an exact delivery time slot?
If your chosen item is a Day of Choice Delivery item you can choose the day of delivery but unfortunately we are not able to offer exact delivery time slots. For all other items we are not able to offer either exact delivery days or exact delivery time slots at present and your order will arrive between the designated hours listed above.
What happens if an item is out of stock?
If you are interested in an item that is indicated as out of stock we suggest you choose something comparable from Gembonics’ huge range of high quality and great Gembonics products. If you do decide to order an item that is indicated as out of stock it will need to be ordered from one of our suppliers and there may also be an additional supplier lead time. Unfortunately we cannot guarantee any dispatch or delivery lead times on out of stock items.
What else do I need to know about my delivery?
Next Day Delivery & Day of Choice Delivery
For some Next Day Delivery and Day of Choice Delivery items, the items will be delivered by a one man delivery company. This means the delivery company can only deliver the ordered items to the front door of the designated delivery address. Unfortunately if you reside in an apartment or a block of flats the delivery driver will deliver to the lobby of the building only as the delivery driver is not insured to enter private premises. Therefore please be aware that if you purchase a product on next day delivery and require assistance with the positioning of the product you must arrange the assistance yourself.
Some heavier or bulkier items that are advertised as next day delivery are delivered by a 2man delivery team. These will be delivered to a room of choice but can only be carried to the 1st floor where there is no access to a lift. Where there is no lift and you live above the 1st floor, you are responsible for finding help to get the item to your property from the 1st floor. Where you live in a property that is accessed by a lift and your product(s) is advertised as being delivered by a 2 Man delivery team then the carrier will take your goods via the lift to your premises and then one further flight of steps only to your room of choice and only where following the delivery team’s appraisal it is safe to do so.
Standard Delivery items are usually delivered by more than one individual. A customer may request our contracted deliverers to assist in taking the order into the premises but this will be at the discretion of the delivery team. In the rare event that damage occurs, Gembonics / contracted deliverers unfortunately cannot accept liability for any damage either to the delivered product or to the customers property (including all types of fixtures, fittings and building structure) whilst assisting the customer with a request. Any consequent damage should fall under the customer's household insurance.
Customers should assume that the delivery vehicle will be a long heavy goods vehicle weighing approximately 16.5 tonnes with a height of 14’ 3". Therefore it is the responsibility of the customer to ensure that such a vehicle has legal access to their property and inform us about any weight, height and parking restrictions as well as any difficult access points and unadopted roads. This is to help us deliver your order successfully and ensure that we have made arrangements for the appropriate size of delivery vehicle to be used. Failure to disclose this information may result in an aborted delivery and a delivery charge being levied. In order to prevent damage to our contracted vehicles, unadopted roads will not be taken by delivery vehicles. Alternative routes must be provided by the customer.
For All Deliveries
Gembonics / contracted deliverers will not remove existing pieces of furniture to help make room for newly delivered products. Likewise old pieces of furniture will not be taken away. The customer must take the responsibility of organising the removal and disposal of unwanted furniture. Some local councils may recycle unwanted furniture free of charge but please contact your local council for further details. Gembonics / contracted deliverers will not assemble any orders even if requested to do so. The assembly of orders is the responsibility of the customer.
Preparation for delivery: customers are advised when accepting goods to have protective sheets available as the goods being delivered may have transferred through a number of warehouses and vehicles. Gembonics will not accept any liability for any damage caused.
Damages: please check your Gembonics order on receipt and if you see or suspect any damages to your order please indicate this when you sign for the delivery. If your order is damaged, we will replace any missing or broken parts where possible.
Sometimes situations arise which are beyond our control. Therefore we recommend that you do not dispose of your old furniture / old mattresses until you have received your new items and the new items have been checked for damage.
How can I contact Gembonics about my delivery?
If you have any further questions about your delivery please email: support@Gembonics.com and we will respond quickly